The name already suggests it: KoorTickets.nl is primarily intended for (amateur) choirs. That does however not mean that other cultural events (a piano recital, for example) are not allowed to use this site. Simply put, the goal of our volunteers and other enthusiasts is to support the culture sector by offering the opportunity to issue e-tickets for admission, program booklets, etc., in a cheap and reliable way, and to help promote cultural events by providing a free-of-charge advertising platform. We hope that this will encourage our larger competitors such as ticketkantoor.nl to lower their prices.

Yes! Whatever we can do to help promote your event. And yes: it is indeed completely free. Simply because it doesn't cost us anything either. We hope, of course, that this will put KoorTickets.nl on the map that much quicker so that more choirs and other culture-oriented institutions can save a lot of money by using our e-ticket services. 

Submitting your event for free advertising is very easy: 

• register a (free) account with KoorTickets via the login page 
• provide your name and email address (and respond to the confirmation email you receive)
• choose add event (see dashboard)
• fill in the details of your event (who, what, where)
• at the Ticketing option, select  ‘KoorTickets’ or ‘Other’ (do not select ‘TestTickets’)
• at the Advertise via option, select ‘KoorTickets’
• click Store 

If you have entered a valid postcode (and the event takes place in the future) it will automatically appear on the ‘in the neighborhood’ page when someone searches for events close to a postcode. Your website will be automatically linked. Couldn't be simpler, right? Click here for a video that explains these steps in even more detail (Dutch spoken).

Easy. Flexible. Cheap. That pretty much says it all. In more detail:

Cheap:

• We only charge 50c per transaction, regardless of the number of products you sell in that transaction. And that is a serious saving compared to our competitors: if you sell 4 products (booklets, admissions, etc.) in 1 transaction via ticketkantoor.nl, for example, it will cost you € 3.20 (= 4x80c), while at KoorTickets you only pay 50c (so, in this example, only 12.5c per product) - see also Pricing.
• If you ‘sell’ free-of-charge stuff (admissions, booklets, etc.) our service is completely free as wel.
• We save, when possible, by using QR codes from the free European SEPA payment system. If for some reason this is not possible, payments are handled by PaymentServiceProviders like Pay, Mollie, etc.

Flexible:

• You can combine multiple events in 1 ticketshop - e.g., multiple performances of the same concert. 
• You can sell multiple products per event, such as seats, standing room, program booklets, etc., or combinations thereof. 
• You can define promocodes, so that you can give discounts to e.g., VIPs, or even order free tickets that you can sell yourself, outside of the KoorTickets ticketshop.
• You can choose to show the stock in the ticketshop if it falls below a threshold.
• You can choose to only sell certain products during a certain period.
• You can ask your customers self-defined questions, such as “How did you hear about us?”
• You can add your own text to email sent to customers.

Easy:

• First, register a free account via de login page (click here for a video tutorial).
• Specifying your event and the products you want to sell then works very intuitively, in a step-by-step process. First, input the who/what/where of your event (general page), then proceed to the product pages to define the products you want to sell. 
• Each event has a unique ID, and the link to the ticketshop for events id1 and id2 is then very simply… koortickets.nl/ticketshop.php?en&ids=id1;id2      - see e.g. the ‘event’   Support us with a donation .

We can imagine that can be a bit confusing. At KoorTickets, 'ticket' and 'transaction' actually mean the same thing, namely: the sale to a customer of one or more products, such as admission, a program booklet, a t-shirt, or whatever. As a customer, after completing a 'transaction' you will receive a 'ticket': an email containing a PDF with a QR code, which contains all your purchased products. For example, you may have purchased 2 ‘admissions’ and 1 'booklet' in one transcation. The QR code can then be scanned twice: with the first scan you will receive an ‘admission’ and a 'booklet'; with the second scan only an ‘admission’. After that, the QR code is inactive.

Each event has a unique ID that you can find in the event list (accessible via your dashboard), but also in the title of the pages where you enter the details of your event (general page and product pages). You can combine multiple events in 1 ticketshop - such as different performances of the same concert. The link to your ticketshop for events id1 and id2 is then simply…

    koortickets.nl/ticketshop.php?en&ids=id1;id2  

See e.g. the ‘event’   Support us with a donation .

You can copy the link to your ticketshop via the copy ticketshop link button at the bottom of the pages where you enter the event details (general page and product pages). You can of course also copy it from the URL bar of your browser once you have surfed to it. And if you prefer a QR code: you can find that in the ticketshop itself, at the top right, next to the KoorTickets logo. Click on it and it will appear on a new page from where you can easily download it.

Preferably, but it's not absolutely necessary. The nice thing about e-tickets is that you can easily keep track of things via QR codes. And because you work with the central KoorTickets database, you can do this with multiple scanners at the same time. Of course, you need an internet connection for this - otherwise one scanner will not know what the other has scanned. However, sometimes life doesn’t behave the way it should and you find yourself out of data or without an internet connection. To not be outdone in these types of emergencies, we recommend you download the events for which you want to scan to the iPhone scanner beforehand, when you do have connection. This then allows you to use the scanner offline and sync with the KoorTickets central database afterwards. That said, it is preferable to scan 'online' because then you can use multiple scanners at the same time. As an emergency plan to this ‘offline’ emergency plan, we also recommend you have a paper copy of the issued ticket numbers with you when your event starts. You can download these numbers via the download button on the transaction list page, including the products associated with these transactions. Each transaction has a unique code (a 12-digit number starting with 'RF') that can easily be found on this list. Not optimal, but 'belt and suspenders' is always a good idea, right? Right!

Of course! We are here to help the culture sector, so if you first want to figure out how e-ticketing works, the entire process can be completed completely free of charge. How? By classifying your event as 'TestTickets'. In the ticketshop you create, 'payments' are then automatically referred to the test service of PaymentServiceProvider (PSP) Mollie, so that you as a 'customer' can indicate whether you want to classify the 'test payment' as 'paid’, ‘cancelled', etc. Depending on this, you may or may not receive the ordered (test) products. Everything works as it does at a 'live' event (including stock management), and the free iPhone scanner app also works with these 'test tickets'.

If you then decide to make your event 'live' by selecting 'KoorTickets' at the Ticketing option (on the general page of your event), the issued 'test tickets' will be ignored in stock management, and orders in the ticketshop will be sent to a working payment service. 

Do you want to change things mid-sale? That's possible. In that case we do recommend that you temporarily set the Ticketing of your event to 'TestTickets' or to ‘Other’ so that the ticketshop will temporarily become unavailable - until you have made the changes you want.

Of course. In general, we recommend asking as little information as possible from visitors: most people find filling out a lengthy questionnaire annoying. For this reason, KoorTickets only requires minimum information, namely the name and the email of the customer. The payment buttons will only be available when that info has been provided. That said, as an organiser you can add up to 4 open questions and 2 multiple choice questions, and these are included on the 'Confirm' screen that is presented to customers after selecting which products they want to order. You can define these questions in the ticketshop - client info screen, which can be reached via the drop-down menu at the top right of the screen (log in first, of course), and also via a button at the bottom of the general or the product pages of your event. You can even indicate, per question, whether the customer is required to provide an answer before the payment buttons are made available.

The answers to the client questions are stored with the transactions themselves. You can easily access them by downloading the transaction list either from the dashboard or from the  transaction list page itself - this will create a CommaSeparatedValue (CSV) file that can easily be imported into Excel or a similar spreadsheet.

That's possible. Of course, you can upload a flyer in jpg format via the general page of your event. This flyer will not only be visible in the ticketshop but is also included in the PDF that customers receive. It probably already contains all kinds of information about your event. 

In addition, you can enter 256 characters of text in the ticketshop - client info screen (accessible via the drop-down menu at the top right of the screen and via the button at the bottom of the general or product entry pages of your event). This text is included at the end of the email to your visitors as 'Message from the organizer'. 

By the way: you can change both the flyer and this text halfway through the sale of your products.

Certainly! And unlike competitors such as ticketkantoor.nl, KoorTickets doesn’t charge anything for this service: if a transaction costs nothing (i.e., if the transaction total is 0.00), no payment or service fees will be charged. 

There are actually two ways to issue free tickets: 

1) You can temporarily create products with price 0.00 in your ticketshop, and delete them again when you have 'bought' enough of them for yourself. This does mean you run the risk that someone else will also accidentally order that 'free' product during the time that you made it visible in your ticketshop.

2) It is more elegant to enter a suitable (and secret) promo code on the product page of your event (e.g., ‘code101’ ) with 0.00 as the promo price. The product in question will always be listed in your ticketshop at a normal price, but will become free-of-charge if you enter that promo code. You can of course also send such a code to your VIPs - in general people like to get a discount through special codes :-) .

SEPA stands for Single Euro Payments Area, and is a payment method in which you enter the IBAN number and name of the person you want to pay, and the amount you want to transfer. Sounds familiar? It should, because this is how many payments take place within Europe (not to say almost all payments). You can enter the required information for a SEPA payment yourself in your banking app, but you can also record it in a QR code that the banking apps of many (not all) Dutch banks can read. Most banks guarantee that SEPA payments will be processed within 1-3 working days. SEPA payments are free, and they are just as reliable as manually entering the IBAN/name/amount of the payment you want to make.

iDEAL is a payment system where you generally use an intermediary (a so-called PaymentServiceProvider, or PSP) such as Mollie, Pay, Buckaroo, etc. The big advantage of iDEAL (compared to SEPA) is that payments are very fast, and that the seller receives a message from the PSP as soon as the payment has been received.  iDEAL payments cost money, and the intermediary guarantees that the payment is made correctly.

A SEPA QR code and an iDEAL QR code look the same to the customer: many blocks in a square. At KoorTickets we have made a deliberate choice to use SEPA QR codes where possible, and only use iDEAL QR codes if the customer's banking app does not recognise a SEPA QR code. This way we can keep costs low, much lower than our competitors. The disadvantage is that with SEPA transactions it is possible that customers forget to pay or even deliberately do not pay. In such cases, the customer will automatically receive a message after 3 working days that the payment has not yet been received and that the purchased ticket is deactivated until payment is completed. Because we obviously do not want payment for an ordered ticket to have not yet been received at the start of the event, KoorTickets automatically switches to iDEAL 3 working days before the start of the event so that you as an organiser can be sure that all payments (of active tickets) have been received when your event starts.

Yes, that is possible - but then our rates will be 60c per transaction instead of 50c, because we’re incurring more costs.  Why? 

SEPA stands for Single Euro Payments Area, and using a SEPA QR code is actually the same as manually entering an IBAN number, a name and the amount to be paid. SEPA payments are free, but it (potentially) takes the banks a number of working days to process them. If someone pays with SEPA, KoorTickets sends out the ticket immediately, without being able to check whether the customer has actually paid at that time. If payment has not been received after 3 working days, the ticket is automatically deactivated, the stock is 'released' again and the customer is informed. SEPA payments are free, which is how we can keep the rates so low at KoorTickets.

iDEAL payments are guaranteed by the iDEAL system. With iDEAL, you as an organiser can be sure that every ticket that was issued has actually been paid. That is of course an advantage, but iDEAL transactions cost money and therefore result in additional costs for KoorTickets.

In summary: in order to keep our rates low, KoorTickets must use SEPA wherever possible. It does have minor disadvantages, and if you really don’t want to be bothered by those and only accept iDEAL payments: on the general page of your event you can change that yourself by choosing  ‘iDEAL only’ - that will disable the SEPA payment option for your event. This does mean that, from that time onwards, we have to charge 60c per transaction (still cheaper than everyone else), so that you as an organiser can save less money compared to what you pay with our competitors.

Yes, it is possible to offer your event visitors a more extensive menu of payment options, including creditcards, PayPal, Bancontact, etc. Unfortunately, this does mean that the costs per transaction will often be higher than 50c. Creditcards, for example, charge a percentage of the sales price. KoorTickets has no other option than to pass on those costs.

Our primary focus is the Dutch cultural sector. We can keep our fees low for this market by making optimal use of Dutch iDEAL and SEPA payments (and of course of the help of the volunteers who work on our platform). But for more internationally oriented events you can use the general page of your event to indicate that your visitors should be offered alternative payment methods - in which case your transaction costs can become variable.

At Koortickets we have indeed chosen to store all products purchased in one transaction in the same QR code. This has many advantages:

• Purchasing several products in one go (e.g., admissions) and distributing them among friends couldn’t be easier: just send all of them the same QR code and tell them to have it scanned once at the entrance. Are two of your friends arriving together? Tell them to have the QR code scanned twice, for 2 admissions.
• Remember purchasing multiple products (e.g., 2 admissions and 2 booklets) and having to scroll through your e-mail to find all the QR codes? No longer a problem. At the entrance, the same QR code is simply scanned twice, and with each scan you’ll receive 1 admission and 1 booklet. After that, the code is ‘empty’.

Neat, right?

We’re sure you’ll find this innovative approach far more convenient. But, if you prefer your customers receive 1 QR code per product: no problem. You can change that setting on the general page of your event, free of charge.

A day after (the start of) your event you will automatically receive a settlement note in your e-mail, detailing the number of transactions, the amount of money received, and the fees owed to KoorTickets. If you already provided us with your bank account details you can expect the funds (revenue - fees) to arrive within the following 10 days. 

Yes we can! And because these are free tickets, this service is also completely free. To achieve this you can do the following: 

• As explained above (‘How does that work, e-ticketing via KoorTickets ?’) you can create a promocode for each product. If someone enters such a code in the ticketshop, the price of that product changes to the promoprice - and you can set that to 0.
• You can now do one of two things:  
• For an ‘admission’ (i.e., for the product ‘admission’), you define a promoprice of 0 and one 'general' promocode - for example ‘CodeForAllFriends’. You then send this code to everyone who has such a 'Friend status'. Entering that promocode will then get them a free admission.
• For an ‘admission’ you define a promoprice of 0. You then give each 'Friend' a personal promocode (e.g., ‘FriendA’, ‘FriendB’, etc.) and tell them they can use this code once for every concert. On the product page (i.e., for the product ‘admission’) you input these promocodes and tag ‘(1)’ at the end (so: ’FriendA(1)', 'FriendB(1)', etc), indicating they can be used only once. If someone is entitled to two free admissions, you indicate that the code can be used twice by tagging the number 2: ‘FriendC(2)'. 

The first way is quite easy to input (you only have to enter one promocode), but it does make it possible for your 'Friends' to order more than 1 free admission.

The second way is a little more complicated to input (you must enter a separate code for each friend and end it with '(1)' to indicate that it can only be used once per event), but by doing it this way you can be certain that each 'Friend' can only receive 1 free admission.