Wassenaar, 2244ES, 6

info@koortickets.nl

84973358

06 1363 9422

Mensen In Concert

Questions & Answers

- customer

KoorTickets only concerns itself with creating and sending e-tickets with a QR code. Whether or not you can get a refund for your order if you changed your mind is between you and the event organiser - KoorTickets plays no role in this (see also our general terms and conditions). In such a case, we recommend that you contact the organiser.

KoorTickets only concerns itself with creating and sending e-tickets with QR codes. It is up to the organiser whether or not to allow you to share the e-ticket with someone else.

From a technical point of view, it is perfectly possible to forward the e-ticket - or a copy thereof. This can sometimes even be very useful: if you have bought both a ticket for yourself and for a companion in one purchase, you can keep one copy of the PDF that you received by email and send a copy to your companion. Because two tickets have been purchased, the QR code can be scanned twice before it becomes inactive. So no problem if you and your companion do not arrive at the event at the same time: simply have the same QR code scanned once, for 1 ticket each. Because that’s how the iPhone scanner works: at the start of the event, the organiser scans the QR code, and with each scan the number of products to which the QR code entitles you (admission, booklets, t-shirts, etc.) is reduced. That is, with every scan you will receive (one of) the products you have purchased, until the QR code is 'exhausted'. KoorTickets does not accept any responsibility for whether or not the organiser has correctly provided the purchased products (see also our general terms and conditions). 

Ouch. That can of course happen. Don't worry: on the day of the event you will receive a reminder email, complete with your ordered ticket. If you would like to have your ticket resent immediately, we have to refer you to the event organiser. They can easily see all transactions in the transaction list, so if you remember what you bought, when, or with what e-mail, it’s just a press of a button for them to make sure you’re sent the same email you received earlier, complete with the ticket you bought.

Contrary to what most of our competitors do, we decided to create a single QR code per transaction (i.e. per sale) that includes all products sold in that transaction (tickets, program booklets, etc.). Did you order 2 admissions? The code can then be scanned twice. This has the advantage that, as a customer, you do not have to scroll back and forth on your phone looking for the next product you have purchased - which makes the entry procedure at the event a lot easier. Moreover, it saves paper if you decide to print your ticket (i.e., the email and/or PDF you received after ordering).

That is indeed possible - if the organiser has chosen to do so. By default KoorTickets stores all ordered products in one QR code. If you purchased multiple products, you can have such a code scanned several times before it is 'empty'. This has the advantage that you, as a customer, do not have to scroll back and forth in your email looking for the code of the next product you have purchased.  It is also very easy to share purchased products with friends: just send them a copy of the same QR code. However, some organisers prefer that their customers receive one QR code per purchased product, which can be scanned only once. So if your organiser has chosen this, it is indeed possible that you receive multiple QR codes if you have purchased multiple products.

Correct! And no, no one else does that! At least… no service that we could find out there. But who knows - we may be setting a trend here

Of course - you won’t forget about the event itself. But if you bought those tickets a few months ago… you often enough sort of forget where you put them, right? I happens to the best of us, after all. So, we at KoorTickets decided to send you a friendly reminder, complete with a link to where you can download the products you ordered. Is that a good idea, or what? 

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